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Our Terms, Your Rights, Straight Up

Everything you need to know about how royalsweeps operates legally — account rules, data handling, eligibility by state, and what happens if something goes wrong. Access to sweepstakes games depends on where you are and whether local law permits it.

State-Dependent EligibilityPayPal, Venmo, Play+ Account RulesAccount Data & PrivacySupport Contact PathsYour Right to Request Changes
royalsweeps Our Terms, Your Rights, Straight Up
LEGAL CONTACT OPTIONS

Reach Us About a Policy Question

If you have a question about your rights, a data request, or a dispute related to our terms, there are three ways to reach the royalsweeps legal and support team. We aim to respond to written requests within the timeframe stated in our policy documents, and account-related legal questions are handled separately from general game support.

Live Chat Start a chat session from the account dashboard. Legal questions are escalated from standard chat to a policy team member when needed.
Email Support Send legal or data-related requests to our support email address listed in the Help section of your account settings page.
Account Help Center The Help Center includes written policy summaries, how to submit a data-access request, and steps to close or restrict your account.
HOW WE HANDLE YOUR DATA

Security, Retention, and Account Control

Your account data is protected with SSL encryption in transit and stored with access controls that limit who inside the platform can view it. We retain your account and transactional records — including PayPal and Venmo activity — for the period required by our retention policy, after which inactive data is purged. You can request a copy of the data we hold on you, ask us to correct inaccurate information, or initiate account closure through the settings menu.

SSL Encryption

All data sent between your browser or mobile device and our servers travels over SSL. That covers login, payment confirmation, and account updates.

Data Retention Policy

We keep account and payment records for the period our policy requires. PayPal and Venmo transaction logs are included. Inactive data is removed on schedule.

Your Access Rights

You can request a copy of your stored data, ask us to correct errors, or submit a deletion request — all through the Help Center or via email support.

Cookie Controls

We use cookies for session management and analytics. You can adjust cookie preferences from the site footer or your browser settings at any time.

What You're Actually Asking About Our Policies

These are the legal questions we hear most from American players. If yours isn't here, reach out through live chat or the Help Center — policy questions get a direct, written response.

Access depends on your state's law. Eligibility is confirmed during account creation. If your state is not currently supported, you'll be notified at that step.

We store your registration details, identity verification records, and transactional logs — including PayPal, Venmo, and Play+ activity — for the period outlined in our retention policy.

Submit a data-access request through the Help Center or by emailing our support address. We'll respond with your data within the timeframe stated in the policy document.

Yes. You can initiate account closure from your settings page. Deletion requests are handled per our retention schedule — some records are kept for the legally required period even after closure.

We send notice to the email address on your account before material changes take effect. Continued use after the effective date means you accept the updated terms.

A government-issued ID is required before any prize redemption is processed. You submit it through your account dashboard. Redemptions are held until verification clears.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.